Customer Service

Guarantee / Warranty Statement

Warranty policies can be deceiving, complicated, and sometimes out right dishonest. At HiTec Construction Supply, we make it simple. It either works the way it is intended, or you don’t pay for it. The industry partners we have chosen to work with carry among the strongest warranties in the industry and have made the pledge to stand behind their products.

Each individual manufacturer has its own independent warranty policy and will service individual issues according to its own warranty. All appropriate manufacturer support contact information is posted below.

HiTec Construction Supply
Tel:
1–855–791–4111
E-mail:
support@hitecconstructionsupply.com
Website:
http://www.hitecconstructionsupply.com
CoreTemp Abrasives
Tel:
1–860–882–1044
E-mail:
customerservice@coretempinc.com
Website:
http://www.coretempabrasives.com
Dustless Technologies
Tel:
1–800–568–3949
Website:
http://www.dustlesstools.com
Tajima Hand Tools
Tel:
1–888–482–5462
Website:
http://www.tajimatool.com/
Milwaukee Power Electric
Tel:
1–800–729–3878
Website:
http://www.milwaukeetool.com/
Lackmond Products, Inc.
Tel:
1–800–850–2044
E-mail:
sales@lackmond.com
Website:
http://www.lackmond.com

Please contact your HiTec sales representative, use our chat feature, or email us at support@hitecconstructionsupply.com with any and all product questions, problems, or comments. We will direct you to the necessary contact for any warranty needs.

Shipping Policy

All orders received before 1pm EST Monday – Friday will ship within 24 hours unless otherwise stated. Back-ordered items will ship as soon as physically possible and we will keep you updated as to the status of your order.

Items will be shipped via FedEx directly to your jobsite, doorstep, or business. Please ensure you check your shipping address.

Free 2-day shipping is available on some items and for HiTec Advantage members in certain circumstances. Please see the HiTec Advantage info page for more information related to our expedited shipping programs.

Privacy Policy / Security

HiTec Construction Supply utilizes an independent payment gateway (Authorize.net) to run credit card transactions, eliminating the need to store your credit card information and minimizing any risk to you, our customer. We will not share any credit or account information outside of what is necessary to process sales tax (where applicable), acquire shipping rates, and process payment.

Our customer’s privacy is of the utmost importance to us and we will not share your information with any other third party without your express consent.

Return / Exchange Policy

Satisfaction Guarantee

HiTec Construction Supply offers returns / exchanges within 30 days of purchase on items in new, unused condition in original carton / packaging. The customer is responsible for shipping charges to return items to HiTec Construction Supply.

Upon receipt of a resalable item in the above unused, unopened condition, we will issue a credit to your account or exchange the item at your request. HiTec Construction Supply will charge shipping on exchanged items

All refunds will be in the same form used in the original payment for the item. Please allow up to 2 weeks for credits to be processed and reflected through your form of payment.

In certain circumstances, we may deny a return / exchange or charge a nominal re-stocking fee to our customers. The re-stocking fee can be up to 15% of the value of the item being returned. These instances include situations where items or packaging is/are damaged, abused, were special-ordered, are past our 30-day return period, or sold as close-out items. Re-stocking fees will be assessed individually and at the discretion of your HiTec Construction Supply representative.

Performance Issues

Each individual manufacturer has its own independent warranty policy and will service individual issues according to its own warranty. All appropriate manufacturer support contact information is posted below.

Damaged Shipments

If you received a shipment that was damaged in transit, please call us immediately. Place the item in a safe place and leave the package otherwise un-touched. Upon receipt of your call, we will immediately begin to process your claim / exchange.

Payment Policy

HiTec Construction Supply utilizes Authorize.net to process payments on our website. Payment will be processed at the time your order is placed. We accept all major credit cards and, in some cases, will extend terms based upon volume and individual needs. Government and Municipal agencies are also welcome to contact us to establish an account and be placed on terms. Contact us at sales@hitecconstructionsupply.com for information on establishing an open account. Please be prepared to furnish all standard credit forms.